{
  "slug": "zendesk",
  "month": "2026-09",
  "status": "current",
  "themes": {
    "Career Opportunities": {
      "rank": 16,
      "score": 33.3
    },
    "Interview Experience": {
      "rank": 25,
      "score": 33.3
    },
    "Application & Communication": {
      "rank": 20,
      "score": 33.3
    }
  },
  "company": "Zendesk",
  "country": "United States",
  "history": [
    {
      "rank": 17,
      "month": "2026-01",
      "visibilityScore": 6.7
    }
  ],
  "summary": "Zendesk is tracked across AI employer visibility rankings in the Enterprise Software sector. When candidates research the company through AI, it appears in a moderate share of employer-related queries — ranking #23 out of 69 Enterprise Software companies in the PerceptionX index.\n\nAI models most frequently position Zendesk alongside Microsoft, Oracle, and Workday when discussing Enterprise Software employers.\n\nThe company shows strongest employer visibility in Application & Communication, Career Opportunities and Interview Experience. Visibility gaps exist in Candidate Feedback, Company Culture and Compensation, where competitors tend to dominate the AI narrative.\n\nZendesk's Visibility Score has risen from 6.7 to 7.7 across its last 2 measurements (since January 2026), slipping 6 places in the Enterprise Software rankings. Over that period it has moved ahead of Zoom and Adp. Intuit and VMware have moved ahead of it. It now trails Snowflake by 2.6 points.\n\nThis analysis is based on AI-generated responses from ChatGPT, Google Gemini, and Perplexity. Data is refreshed regularly to reflect changes in AI employer perception.",
  "website": "zendesk.com",
  "industry": "Enterprise Software",
  "profileUrl": "https://employers.perceptionx.ai/company/zendesk",
  "lastUpdated": "2026-09-20",
  "modelScores": {
    "chatgpt": 23.1,
    "googleAi": 0,
    "perplexity": 0
  },
  "overallRank": 508,
  "industryRank": 23,
  "mentionCount": 3,
  "topCompetitors": [
    {
      "rank": 1,
      "slug": "microsoft",
      "company": "Microsoft",
      "visibilityScore": 92.3
    },
    {
      "rank": 2,
      "slug": "salesforce",
      "company": "Salesforce",
      "visibilityScore": 89.7
    },
    {
      "rank": 3,
      "slug": "adobe",
      "company": "Adobe",
      "visibilityScore": 56.4
    },
    {
      "rank": 4,
      "slug": "oracle",
      "company": "Oracle",
      "visibilityScore": 56.4
    },
    {
      "rank": 5,
      "slug": "workday",
      "company": "Workday",
      "visibilityScore": 56.4
    }
  ],
  "otherIndustries": [],
  "visibilityScore": 7.7,
  "totalCompaniesInCountry": 1451,
  "totalCompaniesInIndustry": 69,
  "methodology": {
    "version": "1.0",
    "url": "https://employers.perceptionx.ai/api-docs/#methodology",
    "description": "Visibility Score (0-100) is the share of AI model × candidate-experience-theme combinations within an industry and country where the company was mentioned in AI-generated answers to candidate-style questions. Ranks are computed per industry and country; ties break by mention count, then company name. Responses from other assistants (e.g. Claude, DeepSeek) are collected for research but not included in index scoring.",
    "models": [
      "ChatGPT",
      "Google Gemini",
      "Perplexity"
    ]
  }
}